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J2301 : Quality Analyst - AR
Good with AR Denial management
Good understanding of the entire RCM cycle to improve the first pass resolution.
Able to deliver effective feedback.
Should be able to identify global trends and patterns.
Good Communication and Interpersonal Skills, Good team Player
4+ years of experience in AR
Minimum 1 year working as Quality Analyst
Good MS Excel knowledge
Min 4Years in AR follow up along with on paper QA, at least graduate in any stream
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J2300 : Reviewer
An integral part of the process entails drafting a concise clinical Reviews with MCG/IQC Criteria proving the justification of In-Patient care/services provided.
Our review highlights the reason for inpatient admission as well as pertinent medical care/services rendered to the patient (i.e., HPI, vitals, labs, investigations, IV Drugs/infusions, consults etc.) within the first 24 hours of contact as initial review and continuing further days as subsequent review until patient is discharged from the facility.
An approved Authorization is required before Facilities can receive payment for the medical care/services rendered to eligible beneficiaries(patients).
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J2299 : Project Coordinator - PMO
Job Description: Project Coordinator, Healthcare RCM
Department: Project Management Office (PMO)
Experience: Fresher / 0–1 year
Educational Qualifications
• BDS
• Master’s degree in MBA in healthcare, MHA, or MPH
Role Summary
The Project Coordinator will support the planning, coordination, tracking, and documentation of projects. The role requires close collaboration with operations, clinical, technology, analytics, and leadership teams.
Key Responsibilities
• Coordinate project activities, meetings, timelines, and deliverables.
• Maintain project plans, trackers, action-item logs, and status reports.
• Prepare meeting agendas, minutes, presentations, and project documentation.
• Follow up with stakeholders to ensure timely completion of assigned tasks.
• Track project risks, issues, dependencies, and milestones.
• Support data collection, process documentation, and improvement initiatives.
• Develop an understanding of Healthcare RCM processes, including billing, coding, claims, denials, AR, and appeals.
Required Skills
• Strong verbal and written communication skills.
• Good coordination, organization, and follow-up abilities.
• Attention to detail with a proactive approach.
• Basic understanding of US healthcare and clinical terminology.
• Proficiency in Microsoft Excel, PowerPoint, Word, Outlook, and Teams.
• Ability to manage multiple tasks and collaborate with cross-functional teams.
• Familiar with Project Management Life Cycle.
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J2297 : Quality Analyst - AR
Good with AR Denial management
Good understanding of the entire RCM cycle to improve the first pass resolution.
Able to deliver effective feedback.
Should be able to identify global trends and patterns.
Good Communication and Interpersonal Skills, Good team Player
5+ years of experience in AR
Minimum 1 year working as Quality Analyst
Good MS Excel knowledge
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J2296 : SME- AR
Review and resolve unpaid HB AR Claims; Call Insurance and identify the root cause of non-payment, fix the issue which results in payments.
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J2295 : Quality Analyst - AR
Good with EVBV/Auth/NOA/ AR Denial management
Good understanding of the entire RCM cycle to improve the first pass resolution.
Able to deliver effective feedback.
Should be able to identify global trends and patterns.
Good Communication and Interpersonal Skills, Good team Player
3+ years of experience in EVBV/AR/Auth
Minimum 1 year working as Quality Analyst
Good MS Excel knowledge
Min 3Years in EVBV/Auth/NOA/AR Denial management with on paper QA, at least graduate in any stream
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J2294 : Associate - Procurement
Skills:
? Create Purchase Orders (PO), PO amendments / deletions based on requests
? Attempt to resolve outstanding receipt-related issues / open order expediting
? Handling queries regarding Invoice / PO Mismatch
? Addressing the Helpdesk queries regarding PR to PO / PO amendments in a timely manner
? Ensure that services are provided within assigned budgets and timelines; take necessary action to address
any issues
? Verify requisition is accurate and contains updated requirements and information per agreement.
? Validate approvers and add new approvers if required.
? Conduct Purchase Requisition quality check: For complex PR / complex categories check PR information
against given templates to determine completeness and compliance of PR Provide leadership for client
specific Procurement Operations activities
Required Qualifications:
? Good interpersonal skills (need to be able to build relationships over the phone without meeting suppliers /
customers on a regular basis)
? Ability to negotiate with suppliers
? Procurement and analytical background
? User knowledge of database applications (it is not a must)
? ERP experience is a must (Preferrable Lawson)
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J2292 : Quality Analyst - AR
Good with EVBV/Auth/NOA/ AR Denial management
Good understanding of the entire RCM cycle to improve the first pass resolution.
Able to deliver effective feedback.
Should be able to identify global trends and patterns.
Good Communication and Interpersonal Skills, Good team Player
3+ years of experience in EVBV/AR/Auth
Minimum 1 year working as Quality Analyst
Good MS Excel knowledge
Min 3Years in EVBV/Auth/NOA/AR Denial management with on paper QA, at least graduate in any stream
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J2287 : AR Associate / Senior AR Associate - Hospital Billing
Job Summary
We are looking for professionals with experience in Hospital Billing Accounts Receivable (AR) to support reimbursement and collections activities for US healthcare providers. The role involves insurance follow-up, denial management, appeals, underpayment recovery, and resolution of outstanding claims across Inpatient (IP), Outpatient (OP), Emergency Room (ER), Acute Care Hospitals, Ambulatory Surgical Center and Critical Access Hospitals (CAH).
Key Responsibilities
• Follow up on outstanding hospital claims with insurance payers.
• Resolve denied, rejected, underpaid, and unpaid claims.
• Review EOBs, ERAs, and payer correspondence.
• Submit appeals and supporting documentation for claim resolution.
• Work on denial management, reimbursement recovery, and AR aging reduction.
• Document account activities accurately in billing systems.
• Collaborate with Billing, Coding, and Operations teams to resolve claim issues.
• Meet productivity, quality, and collection targets.
Required Skills & Knowledge
•
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J2284 : Senior Associate - Procurement
Skills:
? Create Purchase Orders (PO), PO amendments / deletions based on requests
? Attempt to resolve outstanding receipt-related issues / open order expediting
? Handling queries regarding Invoice / PO Mismatch
? Addressing the Helpdesk queries regarding PR to PO / PO amendments in a timely manner
? Ensure that services are provided within assigned budgets and timelines; take necessary action to address
any issues
? Verify requisition is accurate and contains updated requirements and information per agreement.
? Validate approvers and add new approvers if required.
? Conduct Purchase Requisition quality check: For complex PR / complex categories check PR information
against given templates to determine completeness and compliance of PR Provide leadership for client
specific Procurement Operations activities
Required Qualifications:
? Good interpersonal skills (need to be able to build relationships over the phone without meeting suppliers /
customers on a regular basis)
? Ability to negotiate with suppliers
? Procurement and analytical background
? User knowledge of database applications (it is not a must)
? ERP experience is a must (Preferrable Lawson)
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J2283 : Associate - Procurement
Skills:
? Create Purchase Orders (PO), PO amendments / deletions based on requests
? Attempt to resolve outstanding receipt-related issues / open order expediting
? Handling queries regarding Invoice / PO Mismatch
? Addressing the Helpdesk queries regarding PR to PO / PO amendments in a timely manner
? Ensure that services are provided within assigned budgets and timelines; take necessary action to address
any issues
? Verify requisition is accurate and contains updated requirements and information per agreement.
? Validate approvers and add new approvers if required.
? Conduct Purchase Requisition quality check: For complex PR / complex categories check PR information
against given templates to determine completeness and compliance of PR Provide leadership for client
specific Procurement Operations activities
Required Qualifications:
? Good interpersonal skills (need to be able to build relationships over the phone without meeting suppliers /
customers on a regular basis)
? Ability to negotiate with suppliers
? Procurement and analytical background
? User knowledge of database applications (it is not a must)
? ERP experience is a must (Preferrable Lawson)
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J2282 : Senior Associate - Procurement
Skills:
? Create Purchase Orders (PO), PO amendments / deletions based on requests
? Attempt to resolve outstanding receipt-related issues / open order expediting
? Handling queries regarding Invoice / PO Mismatch
? Addressing the Helpdesk queries regarding PR to PO / PO amendments in a timely manner
? Ensure that services are provided within assigned budgets and timelines; take necessary action to address
any issues
? Verify requisition is accurate and contains updated requirements and information per agreement.
? Validate approvers and add new approvers if required.
? Conduct Purchase Requisition quality check: For complex PR / complex categories check PR information
against given templates to determine completeness and compliance of PR Provide leadership for client
specific Procurement Operations activities
Required Qualifications:
? Good interpersonal skills (need to be able to build relationships over the phone without meeting suppliers /
customers on a regular basis)
? Ability to negotiate with suppliers
? Procurement and analytical background
? User knowledge of database applications (it is not a must)
? ERP experience is a must (Preferrable Lawson)
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J2281 : Associate/Sr. Associate - ROI CSE
Job Description – Customer service – Inbound Callers
Experience, Education, skills, licensure, or training required:
• Graduate in any field
• Prior experience with International/US based call center is must
Job requirement:
• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints
• Identifying, escalating priority issues and reporting
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J2276 : Associate/Senior Associate
• Review and analyze denial reasons from payers
• Categorize denials accurately (technical, clinical, eligibility, coding, etc.)
• Initiate corrective actions such as appeals, resubmissions, or coding clarification
• Prepare appeal letters with supporting documentation as per payer requirements
• Identify root cause trends and share insights with SME or Team Lead
• Strong knowledge of US Healthcare RCM (Billing, AR, Denials)
• Ability to understand EOBs/ERAs, denial codes, and payer communication
• Meet daily/weekly productivity and quality targets for Billing/AR/Denials
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J2273 : PACS Administrator
• As a PACS administrator you will be working on multiple healthcare applications like PACS software, Nuance Powerscribe reporting application.
• Minimum of a bachelor's degree in computer science, engineering, or related field
• Having knowledge on US Healthcare, Networking and windows servers.
• Expertise in software installation, configuration, and maintenance.
• Problem-solving skills and communication skills to offer support to hospital staff and doctors.
• Monitor and manage PACS servers
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J2269 : Senior Coder - IP-DRG Denials
1. Should have strong knowledge on IP-DRG coding concepts.
2. Should have sound knowledge on all ICD-10-CM and PCS coding guidelines.
3. Should be certified CCS/CIC/CPC
4. Good in communication.
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J2263 : Support Engineer ~ L3
• Handle end-user issues that are escalated and critical that are received on shift on a day-to-day
basis.
• Work on outages and issues related to telecom and voice.
• Collaborating with internal teams like the Network, SOC, Server, and VMware teams on installs
and troubleshooting.
• Assist the L1/L2 teams with telecom operations.
• Mentor the L1/L2s, create SOP, and provide knowledge transfer to uplift their skillset.
• provide training to peers as needed.
• Work on the telecom project life cycle (implementation), join the transition calls, discuss the
voice solutions, and set up deadlines for the projects. Perform the UAT and meet the timelines.
• Join calls with users, stakeholders, and leadership.
• Working with vendors and internal teams for any outages or upgrades.
• Cross-train existing employees to maximize team ability and performance.
• work hand in hand with the corporate telecom team.
• Should be willing to work 24/7 shifts.
• Demonstrate strong leadership qualities. Own the tasks, assignments, and projects and drive
them toward completion.
• Should be working on the assignments with minimal support.
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J2262 : Support Engineer - L1
24x7 monitoring of telecom infrastructure
First contact from the TOC team from any user or hospital for telecom-related assistance
Answer the calls for TOC, take the request or issue from the user, and document any troubleshooting performed by the caller.
Monitoring of all telephony devices, Monitor T1 circuits, SIP trunks, CM, AES, AAS alarms and alerts, and Avaya CM.
Monitoring alarm tools like Nectar and Prognosis
Escalate any critical issues identified via proactive monitoring (prognosis and nectar) to the L2 team for a more detailed investigation.
Managing basic MACD (requests), like adding stations and assigning voice mails
Creating and maintaining the checklist for any critical devices
Daily Checklist of Avaya CM, CMS, NICE, AES, T1 Circuits, and Scheduled Daily Backups
Tickets queue management
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J2261 : Support Engineer ~ L2
Skills Needed:
Avaya Communication Manager 6.x,8.x and above.
Avaya System/Session Manager
Avaya AES Server
Avaya IX/Modular Messaging.
Good to Have:
Knowledge of Asterisk Server
Knowledge of CISCO CUCM
SIP
Responsibilities:
Incident (Sev 1, 2, 3, and 4) resolution: update the tickets with up-to-date details and a summary.
Coach/mentor L1 team members.
Escalate Sev 1/2 incidents to the L3 team as and when necessary, or work with the vendors (like Avaya, Carriers, etc.) for resolution if instructed by the Engineering Team.
Plan, coordinate, & execute any tasks, like changes/upgrades to the current infrastructure, and communicate regularly with the concerned stakeholders.
Execute the changes without any mistakes.
We are working on the backups of all Avaya devices.
Working on escalated tickets.
Creating and maintaining hunt groups, VDNs, vectors, EC500, etc. in the existing system.
Should be doing the troubleshooting for any multiuser issues, like trunk down, unable to make calls by multiple users in a location.
Manage and create login ID, splits, and skills.
Working on or troubleshooting the alarms on the system.
Maintaining the database related to Avaya BP details, site contact details, and service provider details.
Working on CDR requests.
Should be able to coordinate between groups for the deployment of hardware (like phones) and software (like CMS supervisors and Onex softphones) and assist the user with the programming of the same.
Tickets queue management.
Shift handover.
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J2259 : Senior Associate - Procurement
Skills:
? Create Purchase Orders (PO), PO amendments / deletions based on requests
? Attempt to resolve outstanding receipt-related issues / open order expediting
? Handling queries regarding Invoice / PO Mismatch
? Addressing the Helpdesk queries regarding PR to PO / PO amendments in a timely manner
? Ensure that services are provided within assigned budgets and timelines; take necessary action to address
any issues
? Verify requisition is accurate and contains updated requirements and information per agreement.
? Validate approvers and add new approvers if required.
? Conduct Purchase Requisition quality check: For complex PR / complex categories check PR information
against given templates to determine completeness and compliance of PR Provide leadership for client
specific Procurement Operations activities
Required Qualifications:
? Good interpersonal skills (need to be able to build relationships over the phone without meeting suppliers /
customers on a regular basis)
? Ability to negotiate with suppliers
? Procurement and analytical background
? User knowledge of database applications (it is not a must)
? ERP experience is a must (Preferrable Lawson)
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J2258 : Analyst - Procurement
Role and Responsibilities
? The Buyer is responsible for purchasing a variety of equipment, supplies and services utilizing computerized systems.
? Orders parts on a timely basis to ensure sufficient stock and plan proper organization.
? Reviews and evaluates proper vendor selections for “stock”, non-stock”, “Special”, item purchasing.
? Responsible for working daily orders, incidents, exceptions, buyer messages and communicating with responsible parties as needed
? Communicates with vendors and internal teams as needed regarding requirements, discrepancies, pricing, substitutes, and backorders.
? Prioritizes duties for optimum productivity.
? Developing and maintaining sources of supply, selecting suppliers, negotiating prices and delivery dates, approving purchase requisitions/orders, and following up on purchases with regard to delivery date, discrepancies, and backorder situations
? Ensuring data integrity, monitoring, and auditing data for inconsistencies and reporting them to the teams responsible for making corrections if needed.
? Other additional tasks as assigned related to the role.
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J2257 : Associate - Procurement
Skills:
? Create Purchase Orders (PO), PO amendments / deletions based on requests
? Attempt to resolve outstanding receipt-related issues / open order expediting
? Handling queries regarding Invoice / PO Mismatch
? Addressing the Helpdesk queries regarding PR to PO / PO amendments in a timely manner
? Ensure that services are provided within assigned budgets and timelines; take necessary action to address
any issues
? Verify requisition is accurate and contains updated requirements and information per agreement.
? Validate approvers and add new approvers if required.
? Conduct Purchase Requisition quality check: For complex PR / complex categories check PR information
against given templates to determine completeness and compliance of PR Provide leadership for client
specific Procurement Operations activities
Required Qualifications:
? Good interpersonal skills (need to be able to build relationships over the phone without meeting suppliers /
customers on a regular basis)
? Ability to negotiate with suppliers
? Procurement and analytical background
? User knowledge of database applications (it is not a must)
? ERP experience is a must (Preferrable Lawson)
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J2256 : Senior Associate - Procurement
Skills:
? Create Purchase Orders (PO), PO amendments / deletions based on requests
? Attempt to resolve outstanding receipt-related issues / open order expediting
? Handling queries regarding Invoice / PO Mismatch
? Addressing the Helpdesk queries regarding PR to PO / PO amendments in a timely manner
? Ensure that services are provided within assigned budgets and timelines; take necessary action to address
any issues
? Verify requisition is accurate and contains updated requirements and information per agreement.
? Validate approvers and add new approvers if required.
? Conduct Purchase Requisition quality check: For complex PR / complex categories check PR information
against given templates to determine completeness and compliance of PR Provide leadership for client
specific Procurement Operations activities
Required Qualifications:
? Good interpersonal skills (need to be able to build relationships over the phone without meeting suppliers /
customers on a regular basis)
? Ability to negotiate with suppliers
? Procurement and analytical background
? User knowledge of database applications (it is not a must)
? ERP experience is a must (Preferrable Lawson)
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J2254 : Trainer - Procurement
Duties & Tasks will include (Not limited to):
? Conducting Training needs assessments and developing an educational program.
? Delivering a Lawson procurement training curriculum.
? Developing training modules and case studies using real time cases.
? Developing a monitoring and evaluation framework to measure the efficiency of the training.
? Conduct Refresher trainings for the team from time to time.
? Train new joiners as per the training schedule.
? Working with the production and management team to roll out process changes
? Responsible for transitioning employees from training to pre-production to production with the right knowledge of work and technical expertise.
? Identify training needs by analyzing job requirements, current training programs and strategize an approach to develop training solutions and learning initiatives
? Collaborate with the inhouse development team to develop online training to be delivered on LMS
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J2249 : Associate / Senior Associate / SME - Hospital Billing AR
Job Summary
We are looking for professionals with experience in Hospital Billing Accounts Receivable (AR) to support reimbursement and collections activities for US healthcare providers. The role involves insurance follow-up, denial management, appeals, underpayment recovery, and resolution of outstanding claims across Inpatient (IP), Outpatient (OP), Emergency Room (ER), Acute Care Hospitals, Ambulatory Surgical Center and Critical Access Hospitals (CAH).
Key Responsibilities
• Follow up on outstanding hospital claims with insurance payers.
• Resolve denied, rejected, underpaid, and unpaid claims.
• Review EOBs, ERAs, and payer correspondence.
• Submit appeals and supporting documentation for claim resolution.
• Work on denial management, reimbursement recovery, and AR aging reduction.
• Document account activities accurately in billing systems.
• Collaborate with Billing, Coding, and Operations teams to resolve claim issues.
• Meet productivity, quality, and collection targets.
Required Skills & Knowledge
• Strong knowledge of Hospital Billing Accounts Receivable (HBAR).
• Experience handling IP, OP, ER, Observation, Acute Care Hospital, Critical Access and Ambulatory Surgical Center Hospital accounts.
• Knowledge of:
o Medicare Managed Care
o Medicaid Managed Care
o Commercial Payers
• Expertise in denial management, appeals, collections, and underpayment recovery.
• Understanding of UB-04 claims, payer guidelines, and hospital reimbursement processes.
• Experience with Epic, Cerner, Meditech, Athena, or similar billing systems is preferred.
Qualification
• Bachelor's Degree in any discipline.
Experience Criteria
AR Associate (1-2 Years)
• Experience in hospital billing AR, payer follow-up, and denial resolution.
Senior AR Associate (2-4 Years)
• Strong experience in denial analysis, appeals, aged AR, and reimbursement recovery.
• Ability to handle complex accounts independently.
AR SME (4+ Years)
• Extensive experience in Hospital Billing AR across IP, OP, ER,
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